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FAQs

Where is Aurelia Demark jewelry made?

Aurelia Demark jewelry is hand crafted in New York City. Our highly skilled jewelers take exceptional care in finishing each piece to ensure it meets the brand's high standards in quality.

How can I get hand engraving on my pendant?

Email us at shop@aureliademark.com and we will work together to create a special hand engraved piece. The price of hand engraving begins at $55 for a single letter.

Which necklace length is right for me?

Please see our necklace chart here to help you understand the length of each necklace. If you would like a different length from what we offer online or if you have additional questions, email us at shop@aureliademark.com.

Do you provide repairs?

At Aurelia Demark, we stand behind the quality of each jewelry piece. However, in the rare instance a repair is needed, please email repairs@aureliademark.com. Please include your name, order number, description of repair required and photo of the damaged jewelry piece. Please note, Aurelia Demark will repair your jewelry piece free of charge if it is due to a manufacturer’s defect within 120 days of receipt of purchase. Repairs will be evaluated on an individual basis. We reserve the right to deny unreasonable repairs or exchanges. If we are able to repair your piece, we send shipping instructions. Length of repair will depend what needs to be done; estimate a 2-3 week time frame.

Our jewelry studio only accepts repairs for items purchased on aureliademark.com. Repairs for Aurelia Demark jewelry purchased at a partner retailer must be dealt directly with retailer.

When will my store credit expire?

Store credits are valid for a year after the date of purchase. Email us at shop@aureliademark.com to use your store credit. 

How do I customize a pendant with a birthstone?

We will be happy to provide a different stone for your pendant. Click here to review our birthstone chart. Please contact us at shop@aureliademark.com and we will work with you to make your piece truly unique.

Can you attach the charms to my charm bracelet?

If you purchase an Aurelia Demark bracelet and charms, we offer soldering for a small surcharge. Please select this option during checkout and include any details or directions in the notes section.

Do you provide gift wrapping?

Aurelia Demark jewelry ships in an ultra-suede branded pouch in our signature jewelry box with a ribbon. If you are sending your purchase as a gift, please indicate this at check out and we will include a gift enclosure card with your gift message. 

How do I care for my Aurelia Demark jewelry?

Click here to review our jewelry care instructions.

  

More questions? Email us and we will respond within 48 hours